Virtuoso® is a by-invitation-only organization that connects the world’s finest travel agencies. As a member, our team has privileged access to exclusive amenities, travel offers, and rare experiences that you can’t get on your own. A one-of-a-kind African Safari? A family cruise to Antarctica? A romantic visit to the Amalfi coast? You name it; we’ve planned it!

Our personal trips across the globe allow us to offer our clients customized advice as we plan their vacations. 







Perhaps most importantly, we are a team of five women with different personalities and unique travel styles. Travel is not one-size-fits-all, and our trip designs reflect this belief. 

We believe that every trip can be the trip of a lifetime because each journey is an opportunity to learn more about ourselves and the world around us. 

About BACH Luxury Travel

UNpaRalleled views

WANDER ALWAYS

CRAFTED ADVENTURES

CURATED experiences

THE TEAM

Cynthia is an avid traveler who previously spent time living in several European countries, where she eventually met her Danish husband of 27 years. She now resides in the Sunshine State with one daughter, while the other is away at college. Cynthia is known for frequently trying to escape the heat by going to any cold weather destination and will also fly to Europe on a whim, much to the chagrin of her family and the BACH team. She has been the recipient of many industry awards, and she utilizes those wonderful relationships with travel suppliers around the globe to take an ordinary trip idea and turn it into an extraordinary experience for her clients.   

Destinations I can’t get enough of: Italy…because it’s Italy. Scandinavia as a whole because the air is fresh and the people are happy. I love a mountain destination that has great views, with a drink in my hand and live music playing. Africa, with its spectacular wildlife and geography, is a place that stays with you long after you return home. It’s one of the most unique and special travel experiences I’ve ever had. At the end of the day, I’m happiest when traveling anywhere with my family – whose initials make up the name of our company, BACH Travels.

Meet our founder,
Cynthia Madsen

A seasoned traveler, Kelly enjoys all types of adventure. Whether she’s diving with penguins in the Galapagos, wine tasting in the South of France, or skiing through fresh powder from the summit of Whistler Mountain, she knows that planning with the experts is the best way to get the most out of each precious travel moment. Originally from Miami Shores, Kelly is a graduate of one of the top hospitality programs in the world, Rosen School of Hospitality Management. She now resides with her husband, her son, and their five rescue pets in The City Beautiful — Orlando, Florida.

Destinations I can’t get enough of: The beauty and culture of Hawaii, especially on the Garden Isle of Kauai is why I can never get enough of the Aloha State. You can find me in my happy place sitting in the sun at a beach club in Ibiza – those bohemian vibes, shimmering blue water, and live music. Perfection. I love riding alongside locals on a bike in Amsterdam, finding a random cafe or boutique off the tourist’s beaten path, and then cruising the enchanting canal ring after sundown.



Kelly Bray
Creative Consultant

Suzy Stein
Luxury Travel Advisor

Suzy has the benefit of many years of vacation planning experience with a particular expertise in family adventure travel. A mother of three and seasoned traveler herself, she brings a unique perspective to our team, from navigating large cities with children to the best places and travel abroad with teens to luxury resort experiences for couples. Her family has been fortunate enough to have enjoyed incredibly diverse vacations, including white water rafting on the Salmon River and exploring cave systems in Belize. 

Destinations I can’t get enough of: I love taking my family on outdoorsy adventures. The tropical rainforests of Belize and Costa Rica made a mark on me. Staying in a yurt under the stars in Zion was an unforgettable experience. Glamping in Maine with a fresh lobster roll in my hand is something I can never get enough of. 




Originally from Pittsburgh, Jessica followed her love of sunshine and now resides in Orlando, Florida. She joined the BACH team as a seasoned traveler and a mother of two little ones. She loves taking advantage of living in one of the most popular vacation destinations by enjoying many staycations with her family throughout the Sunshine State. Jessica applies her skill set as a marathon runner and distance swimmer to the trip planning process, making sure every detail is in order for the team when bringing a client’s vision to life. She enjoys how each request is unique, from honeymoons to wellness retreats, family staycations, to adventure expeditions, and loves adding our personalized touch to our client’s travel memories.

Destinations I can’t get enough of: Anywhere with white, soft sand and clear blue water with a drink in my hand is where I want to be. Grace Bay Beach is definitely one of my favorites. A good morning run with ocean views is my perfect way to start the day. 



Jessica Belani
Luxury Travel Coordinator

Michelle Cowan
Operations Manager

Born and raised in New York, Michelle spent 20 years in Florida working in hospitality and the tennis industry. She and her family now call Charleston, South Carolina home where they take full advantage of the amazing cuisine, beautiful beaches, and rich history. Michelle uses her organizational skills to help keep things at BACH running smoothly behind the scenes. 

Destinations I can’t get enough of: I’m a city girl and love exploring the greatest cities in the world. New York City was my home for years, and I love that it’s different every time I return. Rome and Florence because I love history, art, and cheese. Paris and London never disappoint either. 




CAPPUCCINOS CONSUMED

7,821

HOTELS INSPECTED

377

HAPPY CLIENTS

COUNTRIES VISITED

53

TRIPS PLANNED

4,165

By the Numbers

... and counting

LEt'S design your trip

Every memorable trip begins with thoughtful planning efforts and a carefully-curated itinerary. Rather than spend your own time reading online reviews and scrolling through countless websites, we can use our relationships and knowledge to build you an unforgettable trip, every time. We’re luxury travel advisors and dream curators. Let us help you get wonderfully lost…








Why Work With Us

At BACH Luxury Travel,
we believe that luxury is personal.

When it comes to travel, we know you have other options.



HERE'S WHY YOU CHOOSE US:

our relationships

As a member of Virtuoso®, our team has privileged access to exclusive amenities, travel offers, and rare experiences that you can’t get on your own. Plus, we have long-standing relationships with other hotel companies and travel providers. 

industry knowleddge

personal touch

OUR RELATIOINSHIPS

INDUSTRY KNOWLEDGE

Not only can we negotiate the best rates for you, but we also give you access to VIP upgrades, priority waitlists, and exclusive amenities that simply aren’t available on other travel sites, rewards programs, or credit card memberships. Better yet, we’re constantly visiting new hotels and travel destinations to ensure that we offer our clients first-hand details of the best options.

PERSONAL TOUCH

We know your children’s allergies, the wine you prefer to drink with dinner (New Zealand Sauvignon Blanc, right?), and your favorite view.

We know you. 

INDUSTRY KNOWLEDGE

OUR RELATIONSHIPS

PERSONAL TOUCH